Career & Volunteer Opportunities

Join our team and make a meaningful impact in the community through Qur'anic education.

Front Desk & Customer Service Associate

Milton, ON

Tarbiyah Academy is seeking a warm, organized, and service-oriented Front Desk & Customer Service Associate to be the first point of contact for students, parents, and visitors. This part-time role combines reception, customer service, administrative support, admissions assistance, and communications, helping create a welcoming experience for every family while supporting the academy's mission of building a strong Muslim community.

Employment Type

Part-Time

Open To

Female candidates only

Responsibilities

Welcome students, parents, and visitors with professionalism and warmth.
Answer phone calls, emails, and in-person inquiries promptly and courteously.
Maintain an organized, welcoming, and professional reception area.
Record student attendance, arrivals, and departures accurately.
Perform administrative duties including filing, data entry, document preparation, and printing.
Serve as the primary point of contact for parent inquiries regarding programs, schedules, fees, and registration.
Assist families throughout the registration and enrollment process.
Maintain accurate student records and follow up on outstanding registrations and documentation.
Support scheduling, appointment coordination, and day-to-day administrative operations.
Prepare notices, correspondence, and internal communications.
Monitor office supplies and coordinate inventory needs.
Assist with basic social media activities, including responding to messages and supporting content and announcements.
Escalate complex concerns to the appropriate staff member while maintaining excellent customer service.

Requirements

Practicing Muslim with a strong understanding of Islamic values and etiquette.
Excellent verbal and written communication skills in English.
Outstanding customer service and interpersonal skills.
Strong organizational, multitasking, and time management abilities.
Proficiency with Microsoft Office, Google Workspace, and email.
High attention to detail and accuracy in administrative work.
Professional, reliable, and self-motivated.
Ability to work independently and collaboratively within a team.
Familiarity with Qur'anic principles and Islamic educational terminology.
Ability to communicate respectfully and effectively with Muslim families.
Previous experience in administration, reception, or customer service is preferred.
Experience in an Islamic school, masjid, or community organization is an asset.
Basic familiarity with Instagram, Facebook, WhatsApp Business, or similar communication platforms is an asset.
Experience with online registration or student management systems is an asset.

Schedule

Monday–Thursday: 3:30 PM – 8:00 PM
Saturday and/or Sunday: 8:30 AM - 3:00 PM

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